Delete your account

Applies to the Lavia app (com.lavia.app)

You can delete your Lavia account and everything stored with it at any time. You do not need to ask us, and you do not need to give a reason.

From inside the app

This is the fastest route and takes effect immediately.

Before you delete, consider taking a copy. The menu also has Download my data, which builds a file containing everything you have written and hands it to you through your device. Once the account is deleted, none of it can be recovered — not by you, and not by us.

If you no longer have the app

If you have already uninstalled Lavia, or cannot sign in, email us and we will delete the account for you.

Write to contact@mylavia.com from the email address you used to sign up, with the subject Account deletion request.

We ask you to write from that address because it is how we confirm the request is really yours. We will not ask you for your password.

Requests are completed within 30 days, and normally within a few days. We will reply to confirm once it is done.

What is deleted

Deleting your account permanently removes:

This is a permanent deletion, not a deactivation. Nothing is archived for later, and there is no recovery window.

What may remain briefly

Technical crash reports may persist for a short retention period in our error reporting service. These contain error details and an anonymous account identifier only — never anything you wrote. They are purged automatically and are not used for any other purpose.

Ordinary billing records, if you ever bought Premium, are kept where the law requires. These are held by the app store that processed the payment, not by us, and they contain no content from the app.

The app itself

Deleting your account does not remove Lavia from your device. Uninstall it the way you would any other app, whenever you like.